Annual Health Update Frequently Asked Questions



Welcome to the help page for the Sister Study Annual Health Update. Simply click on the question you would like to see more information on. When you have found your answer, click on BACK TO TOP to see more options, or close the browser.



How do I make the text bigger?

Why is the survey not starting?

How do I change answers I gave earlier in the survey?

What if I don't know the dates of my diagnoses?

What if I don't want to answer a question?

How can I learn more and have my questions answered?



How do I make the text bigger?
There are two ways to make the text larger. You can hold the control key ("Ctrl") and scroll up with your mouse, OR you can select "View" then "Text Size" and select either "Larger" or "Largest."


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Why is the survey not starting?
The most common reason is a pop-up blocker. To turn off most pop-up blockers, right click on the area just below the address bar of your Internet browser. Then click "Allow pop-ups from this site". Another way to bypass a pop-up blocker is to hold the control key while clicking the "Start" button.


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How do I change answers I gave earlier in the survey?
You can use the "Previous" button that is located at the bottom of every page to go back one question at a time.
Also, at the end of each group of questions, a summary of your answers will be displayed and it will ask if these answers are correct. To return to the beginning of that section and correct answers, select "No" and click "Next."


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What if I don't know the dates of my diagnoses?
If you don't remember your diagnosis date, please select "Don't know" located at the bottom of the drop down list.


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What if I don't want to answer a question?
If you do not wish to answer a question, you can select "Don't know" and move on to the next question.


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How can I learn more and have my questions answered?
Please call our toll-free number, 877-4SISTER (877-474-7837), and follow the instructions for enrolled participants, or email us at update@sisterstudy.org. A Sister Study helpdesk staff member will answer your questions. Also, our website address is http://sisterstudy.niehs.nih.gov.


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